Visa office in Kyiv, Ukraine

If you’re contacting us about the situation in Ukraine

You can find out how we’re responding to the situation in Ukraine.

If you need help urgently, or you have questions about an application you submitted, you can contact us

  • using this web form. To make sure we prioritize your request, in the “Tell us about your situation” box

  • by phone at +1-613-321-4243

  • Wait times may be longer due to call volumes.

Contact us

Find out how to contact this visa office if you’ve received instructions to do so.

To find out where to submit your application, see your instruction guide.

Use our web form to

  • ask about your application

  • ask a general question about a program or service

  • give new information about your application

  • change your contact information

  • add, change or remove a representative

  • report a technical problem

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 Need help? Find answers to your questions in the Help Centre.

Visa application centre (VAC)

VACs accept applications for:

  • study permits

  • work permits

  • visitor visas (temporary resident visa)

  • Posted in Uncategorized