E‑Verify recently encountered a technical issue affecting cases created between March 23 – 26, 2025, involving employees presenting an I‑551 (Permanent Resident Card) or I‑766 (Employment Authorization Document) as their Form I‑9 document. Due to this error, some cases may have incorrectly received a DHS mismatch (TNC). Employers are advised to close and resubmit affected cases. If an Employment Authorized result has already been obtained, no further action is necessary. Additionally, if a Final Nonconfirmation (FNC) is received, resubmit a new case after the issue is resolved. E‑Verify Customer Support is currently experiencing high call and email volumes as they work to resolve this issue.
E-verify link: https://www.e-verify.gov/about-e-verify/whats-new/alert-e-verify-outage-for-an-i-551-or-i-766-as-form-i-9-document